b' In this book, each chapter begins with an on-the-job interview with managers\nfrom MNCs, small entrepreneurial companies and nonprofit organisations. The text\nplaces minor emphasis on traditional technology (such as word processing) and\nmajor emphasis on newer technologies (such as teleconferencing,\nvideoconferencing, and video and electronic presentations). To make the book\nreader friendly, continuing examples are used throughout the chapter (and\nsometimes carried forward to the next Chapter). It contains mini-cases based on\ncurrent events appear at the end of each chapter so that students can practice\nsolving real-world communication problems.\n\nAbout The Author:\n\nScot Ober, Ph.D. Dr. Scot Ober has taught business communication for more than\n20 years, most '