Hotel Front Office Management

b' About the Book: Hotel Front Office Management\n\n\nThe book uses a human resources approach to cover the uniquemanagement and\noperational challenges in the front offices oftodays hotels and lodging\nfacilities. This Fifth Edition continuesits emphasis on applying theory and\nmanagement strategies, as wellas providing updated material on select-service\nhotel front officeoperation. It addresses the impact of the recession on the\nhotelbusiness and discusses the impact of social media and guestroomtechnology\non the hotel business and how the Internet is the singlemost important travel\nplanning and distribution channel inhospitality. There is also new and updated\ninformation onenvironmental and sustainability issues, particularly as it\nrelatesto housekeeping topics.\n\n\n Contents\n\nIntroduction to hotel '