Description
b' About the Book: Human Sigma-Managing The Employee Customer Encounter\n\n What would your company look like if you could increase the revenue and\nprofitability potential of every customer by more than 20 percent? What if you\ncould double the productivity of every employee? And what if these two phenomena\ntogether could drive overall organizational performance exponentially? What\nwould your company look like? And how would you go about creating this kind of\nchange? One thing is certain: Business leaders are never going to inspire higher\nlevels of employee productivity and build more passionate customer relationships\nby doing the same things they have tried for the past 25 '