Knowledge Management Tools & Techniques

b' Key Features The only book in which practitioners evaluate various KM solutions \nCase studies describe how real companies use KM tools and technologies \nProvides clear lessons from real successes and failures\n\nDescription Knowledge management (KM) - or the practice of using information and\ncollaboration technologies and processes to capture organizational learning and\nthereby improve business performance - is becoming one of the key disciplines in\nmanagement, especially in large companies. Many books, magazines, conferences,\nvendors, consultancies, Web sites, online communities and email lists have been\nformed around this concept. \n\nThis practical book focuses on the vast offerings of KM solutions-technology,\ncontent, and services. The focus is '