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Services Marketing

(English,Paperback)

By Govind Apte (Author)   By  Oxford University Press  (Publication)

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Book Details
Binding :Paperback
Publication Date : 2011
ISBN :9780195667585
Language :English
Rack No. :KOL/423/2/6
Pages :440
Publisher :Oxford University Press

Description

This is a comprehensive textbook designed to meet the requirements of MBA students in Indian business schools. It deals with the marketing of services as a separate discipline as distinct from conventional business marketing. It presents its core concepts, and elucidates them through managerial applications. The book provides in-depth coverage of themes unique to the understanding of the subject. Among important topics discussed are: the elements of the marketing mix (people and the physical evidence of a service), the gap between expected and perceived service, customers role in service delivery, special pricing methods for services, strategies in managing marketing efforts, services marketing mix, approaches to services pricing, services delivery

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